Refund & Cancellation Policy

In the Name of Allah, the Most Gracious, the Most Merciful

Our Commitment to Fairness

At Iqra Wartqi, we are guided by the Islamic principles of justice and fairness in all our dealings. As Allah (SWT) says in the Quran: "Give full measure when you measure, and weigh with an even balance. That is good and better in the end" (Al-Isra 17:35).

This Refund & Cancellation Policy reflects our commitment to treating all students with equity while maintaining the sustainability of our educational mission.

Understanding Our Policy Framework

The Prophet Muhammad (peace be upon him) taught us: "Both parties in a business transaction have the right to cancel it so long as they have not separated" (Sahih al-Bukhari). We have established this policy to balance the rights of students with the practical needs of running an Islamic educational platform.

Refund Eligibility Criteria

7-Day Grace Period

Following the Islamic principle of providing reasonable opportunity for reconsideration:

Refunds are allowed within 7 days of enrollment provided that:

• The student has not attended more than 2 live sessions
• The student has not accessed most of the course materials
• The request is made in good faith and not for frivolous reasons

After 7-Day Period

"O you who believe! Fulfill your contracts" (Al-Ma'idah 5:1)

• After 7 days from enrollment, all fees are non-refundable
• This policy allows us to maintain course quality and compensate our instructors fairly
• Students are encouraged to carefully consider their commitment before enrolling

Course Cancellation by Iqra Wartqi

Full Protection for Students

In the spirit of Islamic fairness and protecting students' rights:

If a course is cancelled by Iqra Wartqi due to:

• Technical difficulties beyond our control
• Instructor unavailability or emergency
• Insufficient enrollment numbers
• Any other reason on our part

Students will receive:

• Full refund of course fees, OR
• Option to transfer to another suitable course of equal or lesser value
• Priority enrollment in future offerings of the same course

Our Responsibility

As the Quran teaches: "And fulfill the covenant of Allah when you have made a covenant" (An-Nahl 16:91). When we are unable to deliver our promised service, we take full responsibility and ensure students are not disadvantaged.

Student-Initiated Cancellation

Your Right to Cancel

Students may cancel their enrollment at any time by contacting our support team. However, refund eligibility is subject to the conditions outlined above.

How to Request Cancellation

1. Send an email to helpdesk@iqrawartqi.com with "Course Cancellation Request" in the subject line
2. Include your full name, enrolled course name, and enrollment date
3. Briefly explain your reason for cancellation (this helps us improve our services)
4. Allow 2-3 business days for processing

Processing Fees and Charges

Payment Gateway Deductions

In accordance with Islamic principles of transparency:

• Payment gateway charges (if any) may be deducted from refunds
• These are third-party charges beyond our control
• The exact amount will be clearly communicated when processing your refund
• We absorb these costs whenever possible but may need to pass them on in some cases

Refund Processing Timeline

Our Commitment to Timeliness

Following the Islamic teaching of fulfilling obligations promptly:

• Refunds will be processed within 7-14 working days
• Refunds will be made to the original payment method used during enrollment
• You will receive email confirmation once the refund is initiated
• Bank processing times may add additional days beyond our control

Tracking Your Refund

• We will provide a refund reference number for tracking
• Updates will be sent via email throughout the process
• Our support team is available to address any concerns

Special Circumstances

Hardship Considerations

"And whoever fears Allah - He will make for him a way out" (At-Talaq 65:2)

We understand that genuine hardships may arise. In exceptional circumstances involving:

• Medical emergencies
• Financial hardship
• Family crises

We encourage you to contact us directly. Each case will be reviewed individually with compassion and Islamic principles of mercy in mind.

Partial Course Completion

For students who have completed a significant portion of a course but face genuine difficulties continuing:

• We may offer partial credit toward future courses
• Alternative arrangements may be considered on a case-by-case basis
• Our goal is to find solutions that honor both student needs and our educational mission

What Is Not Refundable

Non-Refundable Items

• Certificate fees (once certificates are issued)
• Digital materials that have been fully downloaded
• Completed courses where full content has been accessed
• Administrative fees for course transfers or modifications

Our Promise to You

Commitment to Excellence

"And Allah loves those who are constantly repentant and loves those who purify themselves" (Al-Baqarah 2:222)

We continuously strive to improve our services and ensure student satisfaction. This policy is designed to:

• Protect students' rights fairly
• Maintain the quality of our educational offerings
• Support our instructors and staff
• Ensure the sustainability of our Islamic educational mission

Contact Information

For all refund and cancellation inquiries:

Email: helpdesk@iqrawartqi.com
Subject Line: "Refund/Cancellation Request"

Our support team will respond within 24-48 hours and guide you through the process with care and attention to Islamic principles of excellent service.

Policy Updates

This policy may be updated periodically to better serve our community. Students will be notified of significant changes via email or platform announcements.

Final Note

"And it is He who created the heavens and earth in truth. And the day He says, 'Be,' and it is, His word is the truth" (Al-An'am 6:73)

We pray that Allah (SWT) blesses your journey of Islamic learning with us and makes it beneficial for both this world and the hereafter. Our policies are established with sincere intention to serve you better while maintaining the integrity of our educational mission.